Refund policy

At Bandarwal by Rangriti, every piece is handcrafted by skilled artisans and made with care. We want you to love what you receive.

Eligible for Return / Exchange

A return or exchange may be requested if:

The item received is damaged or defective.
The wrong item was delivered.
The item significantly differs from the product description or listing.

How to Raise a Claim

All claims must be raised within 48 hours of delivery.

For damaged, defective, incorrect, or significantly different products, please provide:

A clear unboxing video, wherever possible; and/or
Clear photographs showing the issue and the product received.
Your order number and relevant details.

Please contact us at info@bandarwal.com or WhatsApp us at +91 92866 44602.

Claims submitted after 48 hours of delivery may not be eligible for return or exchange.

Not Eligible for Return / Exchange

Returns or exchanges will not be accepted in the following cases:

Change of mind after placing the order.
Minor variations in colour, texture, size, or finish.
Natural variations arising from the handmade nature of our products.
Products that have been used, altered, damaged after delivery, or otherwise not maintained in their original condition.
Items returned without their original packaging.
Requests submitted after the 48-hour claim period.

Since our products are handcrafted, slight variations from the product images are natural and are not considered defects.

Refund & Replacement Process

Once your claim has been reviewed and approved:

A replacement will be dispatched within 5–7 business days, subject to product availability.
If a replacement is unavailable, an eligible refund will be processed to the original payment method.
Refunds will generally be credited within 7–10 business days after approval, depending on the payment provider or bank.
Shipping charges, where applicable, may not be refundable unless the return is due to an error on our part or the product is received damaged/defective.

We may request additional photographs or videos before approving a return, exchange, or refund.

Cancellations

Orders may be cancelled within 12 hours of placing the order, provided the order has not already been processed or dispatched.

To request a cancellation, please email us at info@bandarwal.com or WhatsApp us at +91 92866 44602 with your order number and cancellation request.

Once an order has been dispatched, cancellation requests will not be accepted.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

Return / Exchange Shipping

For products that are confirmed to have been delivered damaged, defective, incorrect, or significantly different from the product listing, we will determine the appropriate return or replacement process.

For other requests that are not covered under this policy, return shipping may not be accepted or may be borne by the customer.